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If you have a question that isn’t addressed in our FAQs, please contact us. We’ll get back to you as soon as we can - generally within one business day.

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FAQ

Who we are?

When you join Circles, you’ll be asked a few brief questions so we can match you with the right Circle and facilitator. You will receive a few options, and you can select the best time and day that works for you. Circles meet once a week live online for a 60-minute video session. You can chat with your Circle members or facilitator on the Circles app 24/7.

In addition to your weekly session, you can access Circles content, including self-help exercises, blogs, and webinars (at no extra cost).

If you still have any questions, please contact us at support@circlesup.com.

Research shows that online support can be just as meaningful as meeting with a therapist in person, with demonstrated results in improved emotional wellbeing. We believe in the power of the group and the value of sharing your experience, while giving and receiving support. Online groups can be used as stand-alone support or can complement individual therapy.

This is our expertise. Based on the information you provide when you sign up, we’ll match you with others facing a similar situation and with the professional facilitator who’s an expert in this area.

Our customer care is always available for you to consult. Send us an email at support@circlesup.com.

Just $30 a week. You will be billed weekly. We believe emotional support should be available to everyone, so you get one full month of professionally led group support for less than the cost of one private therapy session.

All Circles facilitators are professionally trained and are experts in their respective areas of specialization. Facilitators undergo comprehensive vetting and training processes to ensure their approach and caregiving techniques match our professional standards. Our facilitators are trained social workers, psychologists, and therapists.

Each Circle is made up of 6-8 pre-screened members who are facing similar life experiences. Circles meet online once a week for a live video session and are led by a dedicated facilitator. During the session, you may be guided through a group discussion, exercises, or interactive activities. You will learn tools for coping, building resilience, and developing personal growth.

If you don’t feel like talking or sharing, that’s okay. You can just listen. But we do ask for everyone to have their camera on live during the session to ensure full trust and transparency in the group. If you choose to use a nickname in the group, that’s okay.

Your first Circle is free, so you can see what it’s like. We invite you to join us.

If you’re a professional therapist with expertise in group support and you’re interested in joining the Circles team, please get in touch.

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